Support Services

Maximize your productivity

Our Support Services offer time-sensitive advantages by providing expert assistance to optimize your use of the Bazaarvoice platform. Dedicated support professionals are readily available to address queries, resolve issues, and offer tailored guidance, ensuring a seamless experience. This proactive support approach minimizes disruptions, enhances customer engagement, and enables customers to fully leverage Bazaarvoice’s capabilities for impactful consumer insights and brand growth.

Support Levels

Get personalized, tailored support

Our support extends beyond simple problem-solving. We pride ourselves on a service that’s personalized to the unique needs of every client. We take the time to understand your business needs thoroughly, adapting our support strategies accordingly. This tailored approach ensures that our support doesn’t just solve your problems — it also aligns with your broader business objectives.

Support tiers

Services Offered	Standard	Priority	Premier	Enterprise
Support coverage hours	Business hours	Business hours	Business hours	24/5
Inbound phone support
Email case submission (until deprecated)
Live chat support
Support community portal
Product documentation and knowledge base
Technical Support Analyst (Tier 1)	Shared	Shared	Named	Named
Technical Success Manager (Tier 2)	Shared	Shared	Named	Named
Users authorized to submit support cases	2	5	10	50
Assigned Technical Account Manager			$
API support	Documentation	Documentation	Documentation	Documentation & dev advocate
Bazaarvoice instructor-led training			Bi-monthly	Monthly
Health check/audit			Annual	Quarterly
Custom moderation guidelines
Moderation support			4 annual calibration sessions	8 annual calibration sessions
Moderation reporting			Bi-annual moderation scorecard including failure rates by code as requested	Quarterly moderation scorecard including failure rates by code as requested

Health Check and Audit

Future-proof your strategy

Dive deep into your current implementations with our Health Check and Audit services. Get actionable insights and recommendations, ensuring alignment with industry best practices and a future-proof strategy.

Moderation Support

Safeguard your UGC content

Protect the integrity of your user-generated content with our Moderation Support. Create a trustworthy environment by ensuring that only authentic voices are heard.

API Support

Integrate seamlessly with our API support

With API support, we empower developers to integrate and leverage our advanced solutions seamlessly. Our thorough documentation, troubleshooting resources, and dedicated developer support ensure a smooth experience, enabling businesses to harness the power of authentic customer voices and insights effectively.

Support Community

Get expert guidance

The Bazaarvoice support community is a thriving hub where you will find insights, troubleshooting guidance, and the latest information to resolve any issues post-implementation. You will find expert advice from our support technicians, who have mastered the art of resolving technical problems promptly and efficiently, allowing you to maintain business continuity and minimize downtime.

Bazaarvoice Knowledge Base

Benefit from our technicians’ cutting-edge knowledge

Knowledge base articles are vital in empowering our customers to find answers independently, reducing the need for direct customer support interactions, and promoting a smoother user experience.

Our knowledge base serves as a comprehensive repository of articles of information, resources, and guidance for users of our platform. These articles are designed to provide self-service solutions to common issues, questions, and tasks related to our product.

Get started

Get in touch to find out which solutions will make the most impact for your business. Our helpful sales team can answer your questions and talk about everything from set up to ROI.